Refrigerator repair as one of the profitable types of business

Introduction

Often, when you want to open your own business, many questions arise, since each area has its own nuances that are not written about on the Internet.
This can be very useful and will come in handy for many. Today we will talk about opening our own service center for repairing digital equipment with our client, Alexander. He will try to answer all questions as frankly as possible. Go!

Upcoming work

The household appliance repair business is technically complex and includes a number of mandatory steps:

1. Client request. This could be a personal visit with broken equipment or a call to a diagnostician at home. In the second case, a telephone is required for communication and parking nearby is desirable. Over time, with a rapid flow of orders, you can consider a candidate for the vacancy of a dispatcher to accept applications.
2. Determining the cause of the breakdown. If diagnostics take place at home, then a suitcase or large bag is required to carry measuring instruments and tools.
3. Determining the cost of the service. The price is announced to the client and its components are indicated (workman’s work, spare parts). Some workshops give the customer the opportunity to purchase the necessary parts for repairs, but this is a risky method, since you are forced to use untested materials.
4. Providing a service. It takes time, queues form - the customer base and order schedule can be automated with special CRM systems or computer programs.
5. Payment for the service. It is not necessary for an individual entrepreneur to register a cash register, but when applying UTII, it is necessary to strictly observe the procedure for settlement and cash transactions (clause 6 of Article 346.26 of the Tax Code of the Russian Federation).
6. Providing a guarantee. It is better if it is at least 3 months, and for large equipment – ​​from six months.

Assessing the attractiveness of a business

Business relevance

Before you think about how to open a service center, you should conduct a market analysis using the following criteria:

• Is there a demand for services in the selected area?
• Select the range of services that can be provided.
• Are there seasonal market fluctuations?
• Is there a database of spare parts for equipment in your city, or is there a need to transport them from afar?
• Competition in the selected area - services and prices.

It is also worth conducting a business profitability analysis:

• Availability of raw materials and components for repairs.
• Is there a workshop or special equipment?
• Availability of storage space and the possibility of renting it.
• Do you have professional training for renovation work? Or the opportunity to hire highly qualified craftsmen?

After receiving all this data, it becomes clearly clear whether it is worth opening this type of business in the chosen area or whether it is better to look for another place.

Business risks

Competition in this area is quite high, so it is worth initially considering all the existing risks. A start-up company faces the most important risk – personnel selection. Unskilled workers may not be able to cope with the assigned tasks or may not be able to perform them at all, but the company’s reputation will depend on the quality of the repairs. It is necessary to establish an attractive pricing policy.

The profitability of a business will depend on the reliability of suppliers - you need to choose them wisely, because the speed of supply of spare parts will determine the repair time of equipment. After all, if the wait is long, the client will simply go to another workshop.

Service center profitability: profit and expenses

Investments in this type of business can range from 70,000 rubles for a home appliance repair business and up to several million for opening a service center. It all depends on what kind of repair work you plan to carry out. Costs depend on the selected equipment that will be required to open a service center.

The profitability of the business does not exceed 10%, because the main problem is the obsolescence of electronic devices. Equipment manufacturers come up with new technologies and devices every year. It can be a challenge to find the right parts for a specific model.

Approximate list of services and their costs:

• A technician visiting your home costs 500-600 rubles.
• Repair of small household appliances – from 1000 rubles.
• Repair of refrigerators - from 2,000 to 7,000 rubles.
• Repair of washing machines - from 2,000 to 4,500 rubles.

Business income will depend on the number of home visits per day and the complexity of the repair work.

The popular repair shop receives an average of 8-15 clients daily. The average bill is 1,500-2,000 rubles, that is, monthly income is 300-500,000 rubles.

Business nuances

A business plan for repairing household appliances includes an assessment of all the pros and cons of this line of work. There are the following nuances in this area:

1. Only a person who is well versed in the nuances of the operation of electrical appliances can repair equipment. Finding a universal master is difficult, but this is the key to a profitable business.
2. The equipment market is very changeable, it is necessary to take into account: which models are not even worth repairing, which are very expensive and spare parts can be obtained, and so on.
3. In order to save money, you can try initially as “a technician visiting your home”, without opening a service center. Thus, you can understand whether such a business is suitable for you; if so, then from the first profits you can begin to expand: rent premises, hire more workers.
4. In large cities, you can open several repair points at the same time - this will help increase your customer base.
5. You should competently assess the competition and follow the drawn up strategy for successful development.

Choosing a business format

When considering how to open a service center for the repair of household appliances, it is important to understand that the format of the business can be completely different - from repairing at home, accepting only small household appliances, to a large company that will service more types of equipment, including large ones.

There are two business concepts:

1. An independent company engaged in the repair of various equipment of popular brands.
2. Official representative of warranty and subsequent repairs of one selected brand. In this case, repairs to other brands of equipment are not performed. This method is the opening of franchises of famous brands.

When choosing the first option, you should remember that you will have to earn a reputation in the service market yourself; the second option is expensive and often unprofitable for beginners, although it offers a well-known brand and audience.

Business registration

If you choose to do the repair yourself and offer repair services to private clients, it is enough to register an individual enterprise, but if there are prospects for further development and customer service in the form of organizations, it is worth opening an LLC.

Documents for opening an individual entrepreneur:

• Statement.
• Passport, its copy and TIN.
• Payment of the state duty, a receipt for this.

Documents for LLC:

• Statement.
• Creation of the LLC charter in 2 copies.
• Minutes of the general meeting of founders.
• Receipt for payment of state duty.
• Letter of guarantee with legal address.

Often, the tax regime is chosen for the Unified Tax Tax with a fixed rate, but with large costs for equipment and spare parts, it is worth thinking about the simplified tax system.

The required OKVED code is 52.72, repair of household products.

Permission is required only from the fire department, which will check the presence of a fire extinguisher, fire alarm, emergency exit and wiring.

You do not need to obtain a license for this type of business, but you can undergo voluntary certification, which will make it possible to perform technical expertise and increase the level of customer confidence in the company.

Selecting a room

The household appliance repair business does not require renting a large premises; most repair technicians simply do their work at home. After all, it is convenient for both the master and the client.

The rented premises for receiving equipment must be separate from the repair premises itself. The workshop area depends on the number of workers and the size of the equipment received. A room of 20-70 square meters is quite enough to simply receive equipment for repairs. To carry out repairs of small household appliances only, a room of 10 square meters is enough.

Purchase of equipment

At the initial stage, you should purchase a minimum set of tools for craftsmen:

• Screwdrivers.
• Soldering irons.
• Spanners.
• Oscilloscope.
• Digital multimeter.

As the type of services expands, professional tools will be required. For diagnostics, a frequency meter and a spectrum analyzer and others are used.

You also need to purchase all the necessary furniture and lighting. The workshop premises should have the most popular spare parts for quick customer service.

Recruitment

A business plan for an electronics repair service center must include a clause on personnel selection. To carry out high-quality repairs, you will need good specialists in this field. At the initial stage, if the entrepreneur himself understands technology, he can do the work independently. But as the client base expands and more and more orders are received, finding craftsmen will be simply necessary.

Payment in this field usually consists of a fixed rate and a percentage of the work performed. You will also need to hire an accountant, but if the entrepreneur is familiar with reporting, then you can do without him.

Marketing campaign

There should be a lot of advertising, and all available methods should be used. You need to draw up a marketing strategy in advance, think about how the center will be promoted, both online and offline.

Creating a website is one of the most necessary items. Offer customers the opportunity to describe the breakdown and tell them that this may include the cost of repair work.

Also offer “free” equipment diagnostics - this will attract customers, and include the price of the service itself in the final cost of the repair work.

Business payback period

In the first months, profitability will not exceed 10%. Often, for the first year and a half, workshops work to cover operating costs and purchase materials for repairs, but after developing a stable customer base, the enterprise’s profit will gradually increase.

Such a business is low-profit, but has a stable demand for services.

It is no longer possible to imagine normal life without a variety of electronic devices. This area of ​​business is promising, although expensive when opening a large workshop. Of course, low profitability can be scary, but don’t worry - this business pays off its profitability with constantly stable demand for services. The service center business plan describes the main nuances and prospects, as well as various forms and concepts of the future business.

Equipment

At the initial stage of work, craftsmen need to be provided with at least a minimum set of tools:

• soldering irons;
• wrenches;
• screwdrivers;
• digital multimeter;
• oscilloscope.

As your business develops, this list should be supplemented with professional tools. For high-quality diagnostics of breakdowns, a frequency meter, spectrum analyzer and other equipment are useful.

The room will have to install powerful lamps, air conditioning and ventilation systems. Shelving is needed to store spare parts. You will also need several pieces of furniture for the craftsmen - a table, chairs.

The workshop should have a set of the most popular spare parts at its disposal. This will allow you to serve customers faster. If you're on a budget, it's worth finding a supplier of spare parts that can deliver them quickly when you need them.

Attention! You will have to spend 500,000-1,000,000 rubles on the purchase of spare parts.

To transport equipment you need a car - a gazelle or rough. By buying a used car, you can save money, provided that the vehicle is running.

Upcoming expenses

Renting premises

All company offices are located away from the center of Yekaterinburg, because it is cheaper there. There are no special requirements for the workshop and warehouses - as long as it is quiet and bright. The services are located away from noisy streets, or even in courtyards - people go to the specialists based on recommendations or from 2GIS. Sergey himself is in charge of the office and warehouse on Blue Stones and works there more often. If large household appliances break down, he comes to your home; if small ones, he takes them to the office.

Photo: Grigory Postnikov, 66.ru

For some service centers, the space is rented, while others are purchased as property. The last premises were bought on Shirokaya Rechka, on Evgeniya Savkova Street, in the Meridian residential complex, where special non-residential premises are provided on the first floors: “This area is being actively developed. The more residents, the more potential clients. The city center is 10 kilometers away, and here the service is close at hand - a man came down, brought a microwave, we did it right away, no need to go anywhere.” The workshop on Evgeniy Savkov occupies 18 square meters, plus a storage room of four square meters. If you rent such an area, it will cost 650 rubles per square meter, that is, about 14 thousand rubles per month .

Communal expenses

You don’t need a lot of space for a workshop; each one is about 20 square meters on average. The warehouse area for components is 100 square meters. You have to pay for the maintenance of the premises, heating, water and electricity. There are meters everywhere, it’s cheaper than paying according to the regulations. 2 thousand rubles a month on utility costs in a workshop in the Kalinovsky residential complex from LSR .

Photo: Sergey Loginov for 66.ru

Tools

Sergei finds it difficult to name the exact amount that will be needed to purchase personal tools and set up a workshop, but on average the check starts from 100 thousand rubles .

The list of essentials includes plumbing equipment (screwdrivers, wrenches, bearing pullers, etc.) and power tools (testers, probes, oscilloscopes, programmers).

Each master has his own set of tools, explains Sergei. For example, if he specializes in repairing electronic modules of washing machines, he needs programmers of all brands. A programmer is equipment that helps configure and reflash programs inside a machine. Each brand uses its own programmer. “I usually take two boxes and a bag with me, but it always seems like I need to take more,” Sergei shares his experience.

To equip the workshop, you will need shelving, washing machine inspection points, a workbench with soldering stations and a computer. It's minimum.

Accessories

200 thousand rubles to update the warehouse . Sergey sends orders to representatives of manufacturing plants and replenishes stock in the warehouse in advance so that customers do not have to wait. To count, the entrepreneur uses programs that automatically compile a list of what is needed when there are one or two pieces of a particular part left in the warehouse.

Spare parts are not only needed by the craftsmen themselves, but are also put up for sale. Orders for components come even from Moscow, the entrepreneur says. “We still have a lot of parts from the old Seagulls, which, surprisingly, are still in use.” When Sergei first started repairing, the models of refrigerators and washing machines could be counted on one hand, so parts were purchased once a year in advance. Today, the number of names and brands has increased significantly.

The most popular parts are consumables. In refrigerators, thermostats and temperature sensors fail most quickly; in washing machines, straps, bearings, drain pumps, and water heating elements fail.

Where is the best place to open a workshop?

An entrepreneur who already owns his own premises does not have to choose where exactly to create a business in a garage for beginners from scratch with his own hands. But if it is possible to choose the optimal location for a repair shop, then you should pay attention to the following recommendations:

• In a small town or village, it is better to arrange the service closer to the center, where shopping centers and administrative offices are usually located;
• Residents of large cities will not take a coffee grinder or toaster to the center for repairs. Here it is better to look for densely populated residential areas and areas of new buildings;
• You can also implement a combined option - open a workshop on the outskirts, and organize collection and delivery points in other areas of the city.

Preparing the premises

To provide services you do not need a huge room with designer renovation: customer loyalty does not depend on the presence of marble in the interior. In addition, technicians try to service almost all large appliances at the customer’s home. You will have to consider the possibility of finding additional space only after obtaining the status of an authorized center of some famous manufacturer.

When setting up a workshop in a garage with your own hands, the room must be logically or physically divided into several parts:

1. An area for receiving and issuing equipment with sockets for checking;
2. Racks for products awaiting repair and ready for delivery;
3. Repair area with work tables and equipment;
4. Area for changing clothes and eating;
5. Area for storing parts and consumables.

Don’t forget that the workshop will constantly store clients’ material assets and employ at least two people. Therefore, you should think about what you can do from your garage to ensure comfort and safety. Here is a list of basic recommendations:

• The height of the ceilings in the room should be at least 2.3–2.5 m;
• Garage floors must be built above ground level to avoid flooding when it rains. It is also advisable to make a blind area;
• To avoid increased humidity, the walls and roof of the building must be carefully covered with waterproofing;
• When setting up a workshop with your own hands, you should think about effective ventilation of the room. Many consumables have a strong odor;
• Garages usually do not have running water or a bathroom. However, the toilet should be at least 50–100 meters from the workshop;
• The walls and ceiling need to be properly insulated. To heat the room, you can use convectors, oil heaters or an exhaust furnace;
• The electrical wiring must withstand a load of 5–6 kW. Some types of household appliances are characterized by high energy consumption;
• In addition to ceiling lamps, local lamps should be provided in the workshop. At the desktop level, the illumination should be 400–500 lux;
• Working with electrical appliances and soldering stations requires compliance with fire safety rules. You must buy at least two fire extinguishers for your workshop.

Financial calculation

Launch in 2020 - 84,000 RUR

Waste Cost

Furniture13,000 RUB Sign and pillar 9,000 RUB Equipment50,000 RUB First month of rent12,000 RUB

Operating expenses per month in 2020 - 18,000 RUR

SpendCost

Rent 12,000 RUR Utilities 3000 RUR Consumables 3000 RUR

Profit per month

Net profit30,000—40,000 RUR

What to choose: “master at home” or your own workshop?

Master at home

When planning to repair equipment by visiting clients at home, you can limit yourself to the following expenses:

• A car (if you don’t have your own, you can rent or buy a used one for 50-100 thousand rubles).
• Transportation costs (gasoline, oils, maintenance).
• Tools (soldering iron, screwdrivers, ampere-voltmeter, etc.).
• Registration (800 rubles for the state fee).

Stationary workshop

The workshop owner will have much more expenses:

1. Rent of premises 25-30 sq. m, where at least 10 sq. m must be allocated to the reception area. m. Another option: accepting orders at a small point and transporting equipment to your own apartment or garage, but this will require a lot of time and effort.
2. Freight car.
3. An assortment of equipment (measuring instruments, several sets of screwdrivers and wrenches, all kinds of lubricants, sealants, etc.) - in total you will need to spend at least 30 thousand rubles on them. at the start.
4. Furniture for work and receiving visitors: tables, chairs, cabinets for storing tools and equipment, shelves.
5. Spare parts. In order to provide orders with the necessary parts in a timely manner, enter into an agreement with one or more suppliers. You can regularly order the most popular ones in batches to sell to customers and competitors. Some breakdowns are insignificant and can be done by a person without special skills - spare parts sold and small consultations will bring additional income.
6. Personnel: accountant, 1-2 foremen, chief foreman, director. The uninterrupted operation of the workshop is impossible without the involvement of additional specialists, because you will need to deal with advertising, purchasing materials for work, and studying the market. At first, you can get by with hiring an assistant or an assistant.

Advertising and Marketing

Of course, the best advertising in this type of activity is word of mouth, so the main emphasis must be placed on the quality of the services provided. But you shouldn’t neglect the “classic” ways of advertising your workshop, such as:

• Creating your own website, group on social networks;
• Distribution of leaflets and business cards;
• A bright sign that attracts attention, pillars placed on the street, etc.;
• Publishing advertisements on such giant websites as Avito, etc.;
• Offering clients a system of discounts, free diagnostics and a technician visiting your home.

The main task of the master is to make sure that, if necessary, the client contacts you again (preferably with a different problem), therefore, a responsible attitude to work and attentive attitude towards the client are the main components of success.

A good thought-out plan is the key to success!

How to open a service center for equipment repair

First you need to think through everything. What kind of service center will it be? How many employees will work there? What area of ​​the room is needed for comfortable work? What kind of equipment will you be repairing? What products will you sell and which suppliers will be more profitable to do this with?

Will you also become an authorized service center in the future? Will you have on-site repairs at home or at least a courier? Think about what equipment, furniture and appliances are needed for work. Open an individual entrepreneur or LLC and choose a tax system. Find out what kind of commercial equipment is right for you, and what system you will work in..

Where should I start?

Receiving regular profit from performing a service requires registration with the tax authority. For a full-fledged workshop dealing with organizations, it is preferable to register as an LLC; for a private master, it is optimal to choose an individual entrepreneur.

The tax regime also depends on the direction of work. Repairing household appliances for the population is a type of activity subject to UTII (in this case, you pay a fixed tax on income imputed by local authorities). If your service is provided to organizations, you will have to apply for the application of the simplified tax system (then the tax depends on the income received and expenses).

Is it necessary to conduct a competitor analysis?

Alexander: If you open a service center in the city, then in any case there are already people there who have been involved in this business for a long time. It is necessary to study their location, quality of service, what services they offer, approximately how many people contact them and find out preliminary prices.

First of all, I became a “mystery shopper” and found out all the prices and quality of services. I immediately found out what systems competitors use, how quickly they carry out repairs and how they communicate with the client. This really helped me develop my own system and do it better than everyone else in the city in all respects.

To ensure that your business not only pays off, but also bears fruit, consider an advertising campaign. Place ads on free sites on the Internet, local newspapers in the “Services” section, distribute leaflets, stick brochures on entrances, place them under car windshield wipers and distribute them to mailboxes. For a solid business you need a solid website, well designed and filled.

If you are planning to work in a workshop, you should order a prominent sign to attract customers passing by. In addition, it will be easier to find and remember you. Give each visitor a business card, because, satisfied with the service provided, he will contact you again and again. Word of mouth works best in consumer services - organize your business with maximum enthusiasm.

How to rent premises for a service center?

Selecting a service center location requires a lot of time and attention. It is important to study the area, population, study the location of competitors, and choose the most suitable option, since this is one of the main tasks on which further profit will depend. For a service center that repairs televisions or large household appliances, there must be a good entrance for unhindered transportation of equipment , parking spaces , large doors and preferably a first floor .

There should also be space for signs and advertising posters. You also shouldn’t forget about the Internet indoors. You definitely need a high-speed one; in such a business, a regular modem will not work, since you need to constantly download large files (one firmware for a smartphone can now weigh 2 GB). There must be uninterrupted access for the online cash register to operate. IP telephony also does not work without a good Internet connection.

If you rent a room that does not have internet, but the landlord says:

– This is not a problem, you can do it yourself and it’s not all that expensive (he gives examples that he connected everything at home for 600 rubles)

Do not forget that office and commercial premises will receive Internet at completely different rates. The cost of one connection can be around 7,000 rubles + for normal speed you will have to pay around 5,000 rubles per month. Don't fall for this scam and find out about it right away.

A lease agreement can be concluded for both an individual entrepreneur and an individual. It's up to you to decide. There is no big difference.

When concluding a lease, be sure to try to ask for a delay in the start of the payment date while you are making repairs. As a rule, landlords agree to such demands and agree to a meeting.

The Importance of Constant Learning

A course of easy-to-understand lessons will allow you to:

➪ Understand how household appliances work.

➪ Know and understand the correspondence of the breakdown to its cause.

➪ A course of video lessons will allow you to fix various breakdowns of household appliances yourself.

➪ Will allow you to avoid dragging equipment to the workshop.

➪ Don’t pay decent money for repairs.

➪ Plan your time and finances.

➪ Increase self-esteem.

➪ Open your profitable business.

How effective can vocational training be?

Vocational training courses in most cases last no more than three months. Depending on the program, a person can learn repair techniques for most electrical household appliances from scratch:

• microwaves;
• TVs;
• refrigerators;
• slabs, etc.

Every man should be able to fix broken household appliances. In most cases, repairs do not require special, highly targeted tools.

Vocational training: insurance for the future

It is worth noting that vocational training courses are not only attended by schoolchildren after the ninth grade.

In three months, you actually get a new profession, which, with proper organization of work, can bring you a stable income.

An appliance repair shop is one of the easiest ways for an electrician to start a business.

It should be understood that household appliances are constantly being modernized. The result of technical progress every year is new materials, structural elements, electrical modernization, protection, etc.

If you choose repairing household appliances as your profession, you must understand that you will have to learn constantly.

The desire and ability to understand the causes of a malfunction independently is a key character trait of a household appliance repairman.

Before enrolling in a home appliance repair course, you should watch the video. This will help you imagine the standard scope of work, as well as its complexity. It would be useful to monitor the cost of household appliance repair services.

A detailed video will demonstrate the stages of pressure cooker repair work:

Registration of business activities

The best option for registering a business activity is the status of an individual entrepreneur. How to register as an individual entrepreneur can be found at this link. Another important stage in registering a business is choosing the most suitable taxation system. Most private entrepreneurs prefer the simplified tax regime.

What other taxes a private entrepreneur pays specifically can be found here -.

Another question of interest to novice entrepreneurs is whether it is necessary to draw up a business plan for such a relatively small business as repairing household appliances? The practice and experience of successfully operating organizations shows that competent planning of one’s actions when organizing a business, financial and other calculations greatly increases the likelihood of successful development of one’s business. Why you need a business plan and how to draw it up yourself, you can find out by following the links provided.

Project business plan

Information about the company

Main activity: repair of large and small household appliances. The workshop is expected to perform maintenance, adjustments and warranty services under a contract with a local appliance retailer.

Legal form: individual entrepreneurship.

The main consumers should be residents of the city and nearby settlements of another region or republic. This may be explained by the fact that residents of neighboring areas have an easier time getting to the city than other large population centers. In addition, the city has regular bus services to neighboring regions of the republic.

Goal: within a year, the workshop must withstand the onslaught of competitors, gain the trust of consumers, pay off debts accumulated during the founding of the project: for rent, purchase of equipment, spare parts, furniture and many other costs.

Over the next 2-3 years, the workshop should become one of the best and respectable workshops in the field of consumer services and repairs on the equipment repair market. But to achieve the maximum goal, it is necessary to gain the trust and respect of consumers. Service quality indicators must be such that clients are responsive and loyal to their provider.

Location: semi-basement in a large residential area of ​​the city. The workshop area will be about 120 square meters. m. It includes a reception area, workplaces for mechanics, a separate room for the director, and a warehouse for repaired and accepted household appliances.

Let's look at the table of workshop premises areas:

Form of ownership of the premises: lease, confirmed by a rent agreement.

Taxation: simplified taxation system (income minus expenses).

Opening hours: every day from 10:00 to 19:00, including weekends. The schedule was chosen based on the standard workday for office workers, until 17:00. Most clients will be able to get to the workshop after their working day. On weekends, clients from suburban areas will be able to visit the workshop.

Paperwork

The IP form was selected for registration. But if you plan to work as an authorized service center for large manufacturers and retail chains, an LLC is formed. There is less trust in the individual entrepreneur, and it will be more difficult to obtain a service agreement. There are no manufacturers of household appliances in the selected city. An agreement was concluded with a local store to service their goods. According to the agreement, the workshop carries out repairs free of charge during the warranty period, in cases specified in the warranty agreement (3 months). Further, clients are served at full cost.

To register as an individual entrepreneur, you will need the following package of documents:

• Photocopies of the passport and TIN are certified by a notary.
• Application for registration of a type of activity. When filling out, indicate the main (mandatory) type of activity and two additional ones. Even if you do not want to immediately expand your business, we recommend that you indicate additional types of activities. When the application is first reviewed, registration of additional types of activities is free; with further expansion, you will have to pay extra. The application shall indicate OKVED: 95.21 “Repair of electronic household appliances”, 95.22 “Repair of household appliances and garden equipment”, 95.22.1 “Repair of household appliances”.
• A receipt from any bank branch confirming payment of the state duty.

Competition and pricing

Competition plays a big role in the development of an enterprise, since each company tries in every possible way to attract as many customers as possible. There are many ways to attract, we have chosen the following: home service, providing discounts for regular customers, veterans of the Second World War, the Afghan War, the Chechen War, disabled people, orphans and the elderly; delivery of repaired equipment, provision of warranty repairs in case of repeated failure.

In addition, competition improves the quality of repairs, adjustments, customer service, and reduces repair time and price.

Currently, the cost of repairs for a certain type of equipment fluctuates. This means that you need to choose a price so that the company does not incur losses.

In addition, the cost should correspond to the quality of the repair, and not vice versa.

Price list for workshop services:

Such prices are suitable for the normal development of the workshop, since they are 10% lower than competitors, but will not lead to bankruptcy.

Repair company equipment

To organize a small workshop, the following equipment and furniture are purchased:

Additionally, craftsmen will need consumables: solder, screws, nuts, glue, etc. It is planned to spend from 25,000 rubles per month on consumables.

Personnel formation

In the workshop, the administrative and management personnel include the director and accountant. Opening hours: Monday to Friday from 10:00 to 19:00. In addition to the financial part, the accountant takes on the role of administrator.

Company administration salary and bonus:

Craftsmen are hired as working personnel. The number of craftsmen is at least 4 people, since the work will be carried out in shifts, according to the schedule: two days after two. Each employee is responsible for repairing a specific device. Workers are interchangeable during vacations and excused absences.

A cleaning lady is hired as support staff. The work schedule of support staff is 2 hours from 10:00 to 12:00. Responsibilities include wet cleaning and general cleaning of the premises once a month.

Salary and bonus of working and support staff:

Summary statement of the number of workers:

In total, an amount of 201,700 rubles will be needed per month for staff salaries and contributions to funds. You can safely add it to the initial capital, since for the first few months you will have to pay salaries out of your own pocket.

Implementation stages

The household appliance workshop project can be completed in 2 months. The table below shows the schedule from September 1 to November 1. Seasonality does not affect profitability, so you can open a workshop at any time of the year.

Workshop opening schedule:

All stages are planned for specific periods of time. This will help control processes and launch the workshop on time with less loss of time.

Component suppliers

The issue of uninterrupted operational supply of spare parts to a workshop for the repair of small household appliances deserves the close attention of the entrepreneur. You can find contact details of dozens of large and small suppliers on the Internet, but not all of them are able to provide a wide range of products combined with high delivery speeds. Consequently, contracts will have to be concluded with at least three to four partners: if some part is missing from the warehouse of one supplier, backup options will have to be used.

Keeping a large stock of spare parts is expensive and pointless: no one can tell in advance what device the next customer will bring. Therefore, the deadline for repairing the breakdown should be indicated taking into account the time spent on sending the part. However, many types of household appliances use standardized elements: a small supply of such spare parts must be kept on hand at all times.

Finally, forward-thinking entrepreneurs practice another way to replenish the warehouse: they restore failed parts that remain in the workshop after they are replaced during repairs. In addition, some people buy broken refrigerators, televisions, and washing machines for pennies or even take them for free: such devices contain spare parts that are no longer produced.

The highlight of the repair business

Not everyone can repair broken equipment on their own; this is often done by specially trained people with a wealth of experience and the necessary knowledge. You can make good money from your ability to repair household appliances. On average, one order brings net income of 1-2 thousand rubles. – there can be more than 50 such orders per month, and over time more than 100.

If you lack finances, you can get by with diagnostics and repairs, visiting the client’s home. In this case, there is no need to rent space for a workshop, and you can choose a narrow specialization in the repair of large equipment (refrigerators, stoves, dishwashers). Costs will include purchasing the most necessary tools and measuring instruments for the job, as well as travel there and back.

By opening a workshop with one or several collection points around the city, you will significantly expand your horizons for attracting potential clients. To work in your own premises, you will need more investments (rent, furniture, various equipment, spare parts), but they will quickly pay off if you approach the work skillfully. A workshop provides more opportunities for repairs, and is also always reputable and attractive to large customers. You can work for a specific brand (SAMSUNG, LG, Bosch) and on its behalf - you need to contact representatives.

In addition to the main offer of equipment repair services, provide a wide range of additional services that increase business profitability: service and maintenance, installation and connection, sale of spare parts. As bonuses, you can provide discounts on large orders, privileges, short deadlines, and free diagnostics.

Sources

• https://mediarost.com/blog/kak-otkryt-servisnyj-tsentr-po-remontu-tekhniki
• https://zhazhda.biz/idea/remont-bytovoj-tehniki
• https://biznesovo.ru/biznes-plany/otkrytie-servisnogo-tsentra-po-remontu-tehniki
• https://66.ru/news/business/220488/
• https://journal.tinkoff.ru/remont-telefonov/
• https://repair-and-servise.com/knigi-po-remontu/video-kak-remontirovat-bytovuyu-texniku.html
• https://euroelectrica.ru/kak-nauchitsya-remontirovat-byitovuyu-tehniku/
• https://zhazhda.biz/plan/masterskaya-po-remontu-bytovoj-tehniki

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The profitability of a company depends on the flow of clients. To attract them, use all available means:

• outdoor advertising;
• leaflets;
• radio;
• social media;
• bulletin boards;
• own website.

Attention! Most people find equipment repair specialists via the Internet, so creating a website is mandatory.

Customers are attracted by various promotions and free services, such as diagnostics. Its cost is usually already included in the price of the repair. Another great idea is to give small discounts on each subsequent repair. Buying old household appliances from clients that cannot be restored will help you acquire rare spare parts.