How to open your own business? Stages of creating a business

Business processes (BP) is a set of standards and procedures used by an enterprise to organize its daily work. This is a sequence of actions that leads the production process to the planned result.

In order for business processes to meet modern conditions and keep up with the rapid growth of technology, it is necessary to implement a power supply management system in the organization.

Business process management ( BPM) is the management of work standards within the production or sales cycle. High-quality management of your business processes helps an enterprise become a sales leader in its market. How? Below, we will tell you about everything in more detail.

Description of business processes

Often when starting a small business, entrepreneurs neglect such a “trifle” as a description of business processes. And only when the company begins to grow, or production becomes larger, problems begin to arise with coordinating the interaction between departments and processes.

Managers are faced with a choice: either start devoting time to describing and managing business processes, or work the old fashioned way, lose efficiency and give way to more progressive companies.

Description of a business process is a full analysis of all work procedures, their structuring and alignment into a single sequential chain.

It is best to carry out activities to develop and describe business processes at the stage of creating a company, but there are cases when they are extremely necessary:

1. The company is gaining momentum . A period of active growth is not only a reason to rejoice, but also a reason to roll up your sleeves and work even harder. This period is accompanied by active staff turnover, the involvement of freelancers, an increase in production load, and an expansion of the line of products or services. Having the described BP, you will not have to explain to each employee what is what, and department heads will be able to manage more effectively.
2. Complex production . If you produce a product that involves many processes and operations. Complex production must be accompanied by clear regulations at every stage of its development. It provides the description and implementation of business processes.
3. Selling a franchise . If you want to sell a franchise of your business, the business processes described are simply necessary not only for the development of the network, but also for organizing the work of your franchisees. Few people will want to buy your business without detailed business processes.
4. Costs need to be reduced. If you want to reduce the cost of maintaining production, find financial holes through which the budget is leaking, and establish work with each department.
5. Development orientation. This is essential if you want to grow in the future. It is important not to miss details that could cost hundreds or thousands in lost profits when expanding your business, introducing new technologies, products or services, or opening additional branches.

How to create your own business

Let's repeat

• What is business
  ?
• Typical mistakes
  of a beginning businessman?
• What qualities
  are needed to run a business?

Situation

So, you have decided that you want to create your own business, your own business.

Question

Where to begin???

How to create your own business?

Business plan

This is a document that describes all the main aspects of entrepreneurial activity, analyzes the main problems that an entrepreneur may encounter, and determines the main ways to solve them.

The business plan contains answers to the following 10 questions:

1. What will make your business intriguing for consumers, partners and for you personally? (Vision.)

2. Why will your business be timely and needed by someone right now and why should you create it? (The foundation of your business.)

3. What kind of success, measured over time by sales volume, profit and number of customers, do you want to achieve? (Goals.)

4. Are all the people on your team and are they in the right place? (Human capital.)

5. What exactly are you going to sell and how will these products/services meet consumer and market expectations? (Products/Services.)

The business plan contains answers to the following 10 questions:

6. Who is already on the market with a similar product or service and how will you differ from them? (Competition.)

7. How are you going to tell future customers about your benefits? (Marketing.)

8. How are you going to pay for the costs of launching and initially running your business and what income can you promise to those who give you money, per 1 ruble. their investments? (Finance.)

9. How will you determine that your business is on track, and how often will you check? (Measuring progress.)

10. What do you want to do with your business in the future: leave it to your children as an inheritance, sell it, or turn it into a public company? (Which is at the end of the road.)

In order for you to be given a loan or to be helped in some way in starting your business, you need to present a competent financial plan. In this case, you will operate with the concepts of “costs”, “income”, “profit”.

What it is?

Costs

— expressed in monetary form, the costs of production factors necessary to create economic goods.

Variables

– i.e. which are directly dependent on the volume of products produced.

(raw materials, materials from which the Product is created)

Permanent

– i.e. independent of the volume of products produced.

(room rental)

income

Amounts of money or material assets that were received during a certain period and as a result of carrying out any activity.

profit

The difference between the income of an economic entity (for example, a company) and total costs.

In our country, there is another option for obtaining funds to open an enterprise - take money not from the bank, but from the small business support fund

(entrepreneurship) - www.iato.ru. This is the name of government organizations that are present in almost every city in Russia. They select candidates for funding independently, but based on strict criteria:

• ready-made, detailed business plan;

• a complete package of documents for the creation of a new company;

• registration with the tax service, absence of tax debts;

• justification of the profitability of the future project (how many kopecks of profit the new business will receive per ruble of funds invested in it).

If the business project is socially or economically beneficial, then you can receive a free subsidy

for its implementation (i.e. it does not need to be returned after a certain time), as well as free training, the right to take part in exhibitions, etc.

conclusions

1. To open your own business, you need to develop a business plan.

2. A business plan is a document that describes all the main aspects of entrepreneurial activity, analyzes the main problems that an entrepreneur may encounter, and determines the main ways to solve these problems.

3. Sources of business financing can be both own and borrowed and investment funds.

Homework

Answer the question:

Which businessmen (Russian and foreign) can serve as examples for modern youth who want to create their own business?

Business process development

Development of business processes is the creation of a sequence of standards and procedures that allow the organization to achieve planned results. At first glance, developing a power supply chain may seem like a rather complex and difficult task that an ordinary entrepreneur cannot cope with.

In fact, everything looks much simpler, and if you want to develop and describe a power supply, you should ask yourself the question of constructing the correct sequence of actions.

To make the process of developing business standards look simpler, we propose dividing this process into several stages:

1. Actions. The first one is preparatory. Think about what you need to complete a particular task. List what activities need to be included in the business process.
2. Subsequence. Construct an algorithm for performing a particular process step by step. Describe a sequence of actions that must follow one after another.
3. Result. Clearly state the outcome you expect from this process. What do you want to get out of it?

YOU CAN ORDER THE DEVELOPMENT OF BUSINESS PROCESSES AND STANDARDS BY CALLING THE PHONE OR FILLING OUT THE FORM ON THE SITE.

Key Resources

These are the resources that ensure the implementation of the key activities that we discussed above. Do you need to attract clients? Is this a key activity for you? Ask yourself, how, what do you need to do to attract clients? If you need a website, then the website is your main resource. If it’s not a website, but some kind of partnership is needed, then partners are a key resource for you. Or you need the constant production of cool software, which means your resource is highly qualified programmers and ideas for creating this software. That is, everything that is needed in order to carry out the key activities of the business is the main resources. They can be both material and intangible.

Business process management

Business process management is activities aimed at monitoring, analyzing and optimizing (improving) work standards in an organization.

An important part of business process management is its refinement and improvement. To achieve this, enterprises are implementing a results measurement system.

Quality indicators are introduced - standards for the execution of business processes, which are responsible for ensuring that a certain action is performed in a certain sequence and for a certain period of time.

Business process management allows you to introduce a process approach into the work of various departments.

After the business processes have been described, it is necessary to organize a control and management system. Business process management should ideally be handled by a separate specialist - Project Manager. This employee has an area of ​​responsibility limited exclusively to your production, because power supply management implies the need to keep the entire production cycle under control.

The power supply control does not occur, as they say on a whim.
For this, there is a whole range of tools, which includes graphs, work flow charts and filling out reports. Business process management includes: development of new work standards and optimization (improvement) of existing regulations and procedures. “To standardize a production method means to choose the best method and apply it. Standardization is meaningless unless it strives for perfection." Henry Ford

Core activities

These are business processes, without which the business simply stops, or is greatly slowed down or changes its meaning.

For example, for Apple, the main activities are creating cool design and excellent software, without this their business will slow down greatly.

For Yandex, this is the creation of useful services for people, including, and, probably, above all, a search engine.

For me, if we consider this site as a business, the key activity is writing quality content.

For a small online store, this means website promotion on the Internet and logistics.

In any business there are some or some key activities without which the business simply cannot continue to operate.

For small and micro businesses, the key activity is almost always marketing and attracting customers.

This is not a core activity for Apple. In many countries they don’t advertise at all; in the US, in my opinion, they don’t do any advertising at all. For Apple, advertising production is not a key activity, but producing a cool product is!

For small and micro businesses, attracting customers is almost always a key activity. Not necessarily the only one, of course, there may be some other key activities, but attracting customers is always very important. If you are not a large company or a well-known brand, then attracting customers will in any case be one of your key activities.

Optimization (improvement) of business processes

In order to successfully operate in the modern world, a company must be flexible and promptly adapt to the realities of its environment - laws, finances, demand, competitors, reserves.

Skillfully managing and timely optimizing your business processes is a key competency for survival in modern conditions.

Business process optimization is the improvement of the existing work organization or management process. Optimizing power supply allows a company to flexibly respond to changing internal and external environments and stay on the wave of success.

Timely optimization of business processes allows you not only to follow modern business methods, but to create them.

Managing the power supply according to the system developed initially, one gradually comes to the understanding that the approach is losing effectiveness. This may be due to the development of production, changes in the structure of the organization, expansion of the range, which does not allow achieving the same goals with the same efficiency using old approaches. This is a signal that they need to be optimized!

In what cases is it necessary to optimize business processes:

1. Increasing production.
2. Desire to improve the quality of the product/service.
3. Increased competition.
4. To increase the efficiency of individual processes.
5. Reduction of staff without loss of production quality.
6. Reduced production capacity.
7. Improvement of the existing work system.

These are just a few of the conditions under which an organization needs to improve its standards.

“It is impossible to improve a process until it is standardized.” Masaaki Imai, Toyota CEO

How to get funds for business development

• Invest your savings in the business.
  By the way, it is considered the safest and most reliable option;
• Obtaining a loan from a bank.
  This is possible if you have something to provide as collateral to the bank. Without these conditions, lending will be denied. A loan can be taken for unspecified purposes and for business development. A deposit is required in both cases;
• Borrow from friends or family.
  If you are confident of success and the amount required is small, why not. If the matter does not live up to expectations, there will be nothing to repay the debt with, and relationships with loved ones will definitely deteriorate. Based on this, it is easier to get a loan;
• Find an investor.
  This could be one person who is interested in your project or the organization as a whole;
• Find a partner
  who will invest their money in the development of the business;
• Start with the minimum
  (producing one unit of goods or providing a service to only one customer);
• Apply for a government subsidy
  (more on this below);
• Raise money through crowdfunding.
  This is the collection of money from the population in any amount. For example, a fundraiser is announced to release a new album for a famous vocal group. Anyone can make an investment.

All the tips given will allow you to get the required amount of money in accessible, and most importantly, legal ways.

Business process diagram

A business process diagram is a sequence of operations displayed on paper or electronic media.

Creating a business process diagram is especially important when it includes several complex blocks and becomes dependent on other departments or processes.

When creating a power supply diagram, it is necessary to determine the sequence and frequency of operations, as well as the results that need to be achieved. To determine the sequence of creating a diagram, we will describe several stages that you can rely on when creating it.

1. Define the boundaries of the business process . We are not talking about global goals, but about the beginning and end of a separate business process, for example, “the client called” - the beginning and “the order has been transferred to the delivery department” - the desired effect is the end.
2. Sequence of operations . It is necessary to describe the sequence of operations within a certain process when it produces the desired result.
3. Possible options. Now it’s time to turn on your imagination or statistics and make assumptions about how the client/product might behave on the way to point “B” and fit it into the diagram. If the power supply interacts with external sources.
4. Display the roles. It doesn’t matter what position a person holds, because what matters to us is what role he plays in this process.
5. Standards. Develop standards for the efficient execution of each operation.
6. Documentation . Don't forget about the documents. If a process is not described, then it does not exist.
7. Software . What accounting programs will you need to implement and automate business processes? And also, existing programs in use.
8. Performance indicators . Place on the business process diagram the performance indicators that are taken into account in one way or another in the system.
9. Compatibility . Link this diagram to other related or related processes.

Such a scheme must be drawn up in detail for each process that requires control over its implementation.

Automation of business processes

Business process automation is the implementation of software that automates the process of performing actions and tasks.

Today, there are many automation systems on the market, including both conventional CRM systems and multifunctional ERP programs that successfully solve problems of automating business processes.

Most of even the simplest CRM systems today allow you to automate the process and make it more understandable and efficient. What does this mean in practice?

1. Collection of information . There is a continuous process of collecting information.
2. Making report. Reporting on many processes is displayed with the click of a button.
3. Transfer of information between departments in accordance with the level of their relationship.
4. Reducing the cost of human resources to carry out simple but voluminous “paper” processes.
5. Quick exchange of tasks, creation of an effective information field between employees, automation of work with clients.
6. Increased efficiency. As a result, the organization's efficiency increases.

Of the actively used CRM systems, I would like to especially about. This is an excellent tool for quickly automating the most common business processes. All you need to start using is registration and a low payment corresponding to the number of your staff using this tool.

Here, in a couple of clicks, you can create current tasks, place standards, collect information about leads and deals, send emails to your customer base, plan a work schedule with task reminders, and perform dozens of other useful activities.

IMPLEMENTATION OF CRM BITRIX24 IS ONE OF THE KEY COMPETENCIES OF OUR COMPANY! TO ORDER A SERVICE, CALL: +7 (495) 394-33-17 OR FILL OUT THE FORM ON THE SITE.

Implementation of business processes

The introduction of business processes is an effort to transfer the work of company employees from the existing work algorithm to a more efficient one.

It is important not only to develop a business process system, but also to correctly implement it into the production process. This is especially important if the company has been on the market for a long time, and its employees are accustomed to doing their work according to the usual algorithm.

The implementation of BP looks like the development of a separate process. It includes several stages:

1. Introduction . Introduce employees to the new process management system.
2. Engagement . Tell us about the possibilities and advantages of the new labor organization system.
3. Testing . Test the new system on a specific site/employee.
4. Education . Based on the positive results of the trial testing, provide training to employees explaining new responsibilities and functionality.
5. Implementation . After training, implement the new system into the organization’s business processes.
6. Control . Organize controls to ensure that all employees are using the new work arrangements in accordance with established standards.

It is important to define the area of ​​responsibility and make it clear to employees that the new algorithm is an integral part of their daily work, which will not only increase the enterprise’s income and their salary as a result, but will also make work simpler and more meaningful.

Example of business process implementation

Let us give examples from our work of how the development and implementation of business processes (standards) for the work of its employees positively influence the company’s results.

One company's sales department had eight sales managers who were responsible for selling its products. They spent part of the time in the office, taking incoming calls, and part of the time they worked in the fields, working according to their own schedule.

The company approached us with a request to improve the efficiency of the sales department. The company's management was faced with the problem that managers were talking about their full workload, and their sales were at an average level and below the market. And also, upon dismissal, the manager “took” clients with him to a competitor.

After a detailed analysis of the organization of the company’s internal work, we did the following:

1. Managers were divided into two categories: office - two people and field - 6 people.
2. We prescribed business processes and standards for working with clients for each category, namely:
   For office managers – procedures for working with clients over the phone, scripts and sales algorithms, as well as business processes for internal document flow.
3. For field managers - assignment to a specific territory, a plan for visiting clients, standards for working with clients
4. We introduced the position of Senior Manager – Supervisor, whose responsibilities include monitoring the work of field managers and ensuring that they comply with the company’s work standards.

Result of the work: 6 months after the introduction of new business processes, the company’s sales doubled!

There are a lot of examples of implementing and optimizing business processes, since most organizations have already realized the importance of standardizing and automating the work of their company’s employees.

Business processes, standards and procedures have become not just “pieces of paper”, but an important advantage in the highly competitive struggle for the efficiency of companies in modern conditions.

Where to start your business

A person who decides to start his own business evokes ambivalent feelings: some consider him desperate and crazy, while others admire his courage and determination.

There are now many sources from which you can get information on starting your own business (take, for example, our website How to Earn Money.ru), you just need to use them correctly to get the maximum practical benefit.

Let's take a closer look at the steps you need to take to become a successful entrepreneur.

Step 1. Developing a business idea

Any business begins with the fact that someone has an idea to do it. Main - . Experienced entrepreneurs say that to formulate an idea, on a regular piece of paper they write 10 options that appeared in their head. Then they describe the advantages and disadvantages of each option.

But you can just go to the section and find an idea for yourself.

Step 2. Selecting a market segment

Choosing the right niche in the market is very important for a new entrepreneur. At the initial stages of business development, you should not choose services or products that are not widely known. But you need to prepare for big competition. Therefore, a thorough analysis of the market in order to choose your place in it will not hurt.

Step 3. Business plan

Having something carefully thought out and formulated allows you to evaluate your capabilities, as well as analyze what can be obtained in the near future and what in the long term.

Main points of the business plan

• Description of the main type of activity;
• Planned result;
• Possibility of losing money;
• Economic analysis;
• Stages of business development;
• Time allocated for each stage;
• Calculation of one-time and periodic costs;
• Planned end result (what is planned to be done when the result is achieved).

Step 4. Business registration

When the decision on the activity has been made, the business plan has been drawn up, you need to go through the procedure or (limited liability company). A slightly more labor-intensive process than opening an individual entrepreneur.

The package of necessary documents includes:

• Original or photocopy of passport in good quality;
• Original or photocopy of TIN;
• Document on registration with the tax authority;
• Statement of Selection.

You can go through the procedure personally or contact specialists who deal with similar issues.

You may also need it to conduct your business.

Individual entrepreneur is the currently most well-known form that allows entrepreneurial activity.

This is mainly due to the ease of registration, which is available to any citizen.

Opening an individual entrepreneur has its advantages and disadvantages, this is normal and is present in any business.

Positive aspects of opening an individual entrepreneur:

• Simple registration procedure;
• All activities are under the control of the entrepreneur, and he decides when to stop it;
• It is not necessary to involve an accountant to keep records;
• All profits are the property of the entrepreneur, he has the right to dispose of it at will. The main thing is to pay taxes on time.

Disadvantages of IP:

• In the event of debts arising from obligations, the entrepreneur is liable with all his property. This must be remembered even at the stage of organizing a business. If you plan to develop your business in the trading sector, in case of failure to fulfill loan obligations, forced forms of debt repayment may be applied;
• Regular inspections by regulatory authorities (tax service, etc.);
• Lack of profit (it is impossible to predict whether the activity will bring good profit);
• The entrepreneur's obligation is to make regular contributions to the Pension Fund;
• A sole proprietor cannot sell the business;
• Prejudice towards the form itself: many businessmen refuse to cooperate with individual entrepreneurs simply because they consider this form of activity frivolous. It is clear that this is a misconception, but it has its place;
• Situations often arise when individual entrepreneurs are not allowed to participate in a tender;
• carried out in accordance with the standards applicable to.

Analysis of the above pros and cons will allow a novice entrepreneur to take a more responsible approach to choosing a registration form, this will save time, nerves and money.

Step 5. Selecting equipment and premises

In order to choose the right premises, we have prepared a number of articles for you:

If you have decided on where to do business, the next step is to purchase the necessary equipment. Costs will directly depend on the chosen area. Eg:

• If you are opening a retail outlet, you will need trading equipment (refrigeration, scales, etc.);
• If you plan your own production, you need a whole line of equipment;
• If the business is conducted on the Internet, everything will be easier. But you need a warehouse to store goods.

Step 6. Advertising and business promotion issues

These issues require serious attention and investment. The main task of any business is to attract as many clients as possible. To expand your customer base, you need competent advertising.

Online business also requires website development and optimization to maintain the business.

Promotion plays a big role. For a client to tell people around you about you, he must be pleasantly surprised; give him more than he expected to receive. For example, a discount on a product or service, or a small gift.

State support for start-up entrepreneurs was mentioned above. Read more about how to get it and how to use it correctly.

Business process development

Business process development is the creation and description of a sequence of operations leading to the desired result in a certain time. We specialize in process development and help young and experienced companies describe and implement them in their organizations.

Our specialists also come to the rescue if it is necessary to optimize existing processes to improve production performance, increase sales and improve work with customers. Dozens of companies of various types of activities have already turned to us for help, each of them received effective tools that improve the quality of their internal work.

You can order the development and management of business processes by calling or filling out a form on the website. We will be happy to advise and provide case studies of our projects.